

This button should be at the bottom and in front of the Manage section Let’s first look at the steps on how to disable the add-ins in Outlook. If the problem doesn’t appear then it clearly means that the issue was with the add-ins. The best way to check whether the problem is caused by an add-in is to disable all of them and then trying to open the email that causes Outlook to crash. Sometimes, there might be an issue with one (or multiple) add-ins of Outlook. This method requires you to open Outlook and you won’t be able to follow the steps if you can’t even open the Outlook. This method is for people who are experiencing the Outlook crash upon opening or clicking on an email.

Now start Outlook and check if this resolved the issue or not.

Another thing that might cause this issue are the add-ins. Usually, this is resolved by simply creating a new Outlook profile. The issue is usually caused by a corrupt or damaged Outlook profile or a corrupt Personal Data File (PST) or Offline Data File (OST). So, some users will be able to at least open the Microsoft Outlook whereas other users won’t be able to keep the Microsoft Outlook open. However, there are cases where your Outlook will crash only when you open an email. This problem will, of course, prevent you from using the Outlook. The event name will be APPCRASH and the Faulty Module will be the KERNELBASE.dll. If you click on the Show details from the error dialog, you will see the details of the problem. Every time you will open Microsoft Outlook, it will crash and give you an error Microsoft Outlook has stopped working. If you are an Outlook user then you might experience the Appcrash issue.
